Refund policy
Returns
Every product we sell ships fully insured and is guaranteed to arrive fully functional and as described. If something arrives damaged, dead, or not as described, you have 14 days from the delivery date to return it for a full refund or a replacement, your choice.
The 14-day return window applies to all products, new and pre-owned. Items should be returned in the condition they arrived in, with all included accessories.
To start a return, email max@mbpc.gg with your order number and a short description of the problem. We will send return shipping instructions.
Order Cancellations
You can cancel any order for a full refund before it ships. Orders cancelled after shipping may be subject to a 10% restocking fee.
Warranty on New Systems
Every new system we build is covered for parts and labor:
- New workstations and servers: 3 years
- All other new builds: 2 years
If a component fails inside that window, contact us directly and we will repair, replace, or refund it. You do not need to go through the component manufacturer. Coverage does not extend to physical damage, liquid damage, or failures caused by modification.
Pre-Owned Hardware
Pre-owned products are covered by the 14-day return window described above. We do not offer an extended warranty on used hardware beyond that period.
Many manufacturer warranties transfer to a new owner, so it is worth checking directly with the manufacturer on any used part you buy from us.
Support
Support and troubleshooting are free for as long as you own the hardware, whether or not it is still under warranty and whether you bought it new or used. If something is not working right, email us and we will help you sort it out.
Questions
Email max@mbpc.gg or use the contact form.
